This Privacy Policy explains what personal information 14 ph collects when you use our platform, how we use it, and the choices you have. We are committed to keeping your data secure and using it only for the purposes described here.
Last updated: 2025. This policy applies to all players accessing 14 ph from the Philippines.
We only collect what is necessary to operate the platform safely and in compliance with applicable Philippine regulations.
When you create an account on 14 ph, we collect your full name, date of birth, mobile number, and email address. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. We also collect a username and password that you choose during registration. Your date of birth and identity details may be used for Know Your Customer (KYC) verification when you request a withdrawal. Providing accurate registration data is a condition of using the platform, and accounts found to contain false information may be suspended.
To process deposits and withdrawals, we collect payment-related information such as your GCash or Maya account reference, transaction amounts, and timestamps. We do not store full card numbers or complete e-wallet credentials on our servers. Payment data is processed through secure third-party payment gateways that comply with applicable financial regulations in the Philippines. Transaction records are retained for a minimum period required by law and are used to resolve disputes, prevent fraud, and comply with anti-money laundering obligations. You can review your transaction history at any time by logging in to your account.
When you access 14 ph through a mobile browser or the downloadable app, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and general location derived from your IP. This data helps us optimise the platform for the devices most commonly used by players in the Philippines and to detect unusual login activity that may indicate unauthorised access. We also collect information about which games you play, how long sessions last, and which features you interact with most. This usage data is analysed in aggregate to improve the platform experience and is not used to make automated decisions that affect your account status without human review.
If you contact our support team, we collect the content of your messages, your account details, and any attachments you send to help resolve your query. Support interactions are logged and may be reviewed for quality assurance and training purposes. If you opt in to receive promotional notifications or platform updates, we store your communication preferences alongside your account record. You can update your notification preferences at any time from your account settings. We do not send unsolicited marketing messages to users who have not opted in, and you may withdraw consent for marketing communications at any time by contacting our support team.
Every use of your personal data has a clear purpose tied to operating the platform, keeping it secure, and meeting our legal obligations.
We use your registration data to create and maintain your account, verify your identity, process login requests, and communicate important account-related updates such as password resets or security alerts. Without this processing, we cannot provide you with access to the platform.
Transaction data is used to process your deposits and withdrawals accurately and on time, to reconcile your account balance, and to investigate any payment discrepancies you report. We share the minimum necessary payment data with our licensed payment partners to complete these transactions securely.
Device and usage data helps us identify suspicious patterns such as multiple accounts from the same device, unusual betting behaviour, or login attempts from unrecognised locations. This processing protects both the platform and legitimate players from fraud and abuse.
Aggregated usage data is analysed to understand which games and features are most popular among players in the Philippines, allowing us to prioritise improvements and introduce new content that matches local preferences. This analysis does not involve identifying individual users.
We are required by Philippine law and our operating licence to retain certain records, verify player identities, and report specific transactions to relevant authorities. Personal data processed for legal compliance purposes is retained only for as long as required by the applicable regulation.
We monitor account activity to identify patterns that may indicate problem gambling behaviour, such as rapidly increasing bet sizes or unusually long sessions. Where such patterns are detected, we may reach out to offer support resources or apply account limits in line with our Responsible Gaming commitments.
As a player based in the Philippines, you have specific rights regarding the personal information we hold about you. Here is a clear summary of what you can request and how.
You may request a copy of the personal data we hold about your account at any time. We will provide this within a reasonable timeframe and in a format that is easy to read. To make an access request, contact our support team with your registered account details so we can verify your identity before releasing any information.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Common examples include an incorrect mobile number, a misspelled name, or an outdated email address. Please contact support with the correct details and we will update your record promptly after verifying the change.
You may request that we delete your personal data when it is no longer necessary for the purposes it was collected, or when you withdraw consent and there is no other legal basis for processing. Please note that some data must be retained for a minimum period under Philippine law even after account closure, and deletion requests cannot override these legal retention obligations.
You have the right to object to certain types of processing, including the use of your data for direct marketing purposes. If you no longer wish to receive promotional communications from 14 ph, you can withdraw your consent at any time by contacting our support team. Objecting to marketing will not affect your ability to use the platform or access your account.
To exercise any of the rights listed above, contact our support team by email at support at 14ph.app with the subject line "Data Request" and include your registered account username or mobile number so we can locate your record. We aim to respond to all data rights requests within 15 business days. If your request is complex or involves a large volume of data, we will notify you of any extension to this timeframe. We do not charge a fee for reasonable data rights requests.
We do not sell your personal information. Sharing only happens where it is strictly necessary to operate the platform or comply with the law.
We share the minimum necessary transaction data with licensed payment processors such as GCash and Maya to complete your deposits and withdrawals. These partners are bound by their own privacy and security obligations and are not permitted to use your data for any purpose other than processing your payment.
When KYC verification is required, we may share identity documents and personal details with licensed identity verification service providers. These providers verify the authenticity of your documents and confirm your identity against official records. All verification partners are contractually required to handle your data securely and confidentially.
We may be required to disclose certain player data to Philippine regulatory authorities, law enforcement agencies, or courts when legally obligated to do so. We will only disclose the minimum information required to comply with a valid legal request and will notify you where permitted by law if your data has been requested by an authority.